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      Xerox

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      Tier I Tech Support Interview

      Oct 12, 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Xerox in Oct 2016

      Interview

      Applied online through Xerox, did several assessments. A few days later, received a call from a recruiter to do a phone interview. After the 10 minute phone interview, scheduled an iMeet interview with another recruiter a few days later. Did virtual interview with second recruiter, lasted about 15 minutes. He asked technical questions, what I knew & liked about the product I'd be supporting, and if the pay was sufficient. After that he scheduled an interview with a hiring manager. Did interview with hiring manager 2 days later, she asked the same questions as well as more roleplaying. She stated that I would hear back in a week or so. Recruiter from the first virtual interview called me an hour later and offered me the position.

      Interview questions [4]

      Question 1

      Why do you want to work from home
      Answer question

      Question 2

      Do you have any technical support experience
      Answer question

      Question 3

      what is RAM
      Answer question

      Question 4

      describe a time where you had to deal with a difficult customer
      Answer question

      Other Tier I Tech Support Interview Reviews for Xerox

      Tier I Tech Support Interview

      Jul 15, 2015
      Anonymous employee
      Raleigh, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Xerox (Raleigh, NC) in Jun 2015

      Interview

      Interviewed with 3 Managers, via video imeet. Process moved pretty quickly. Interviewing managers were friendly and polite, and did ask many questions revolving mainly around how to approach different situation when speaking with a customer on the phone.

      Interview questions [1]

      Question 1

      Was asked how I would react to an angry customer? Was asked to describe what RAM is?
      1 Answer

      Xerox interviews FAQs

      • Tier I Tech Support applicants have rated the interview process at Xerox with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Tier I Tech Support roles take an average of 8 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
      • Common stages of the interview process at Xerox as a Tier I Tech Support according to 2 Glassdoor interviews include:

        Background check:  17%

        Phone interview:  17%

        Drug test:  17%

        Personality test:  17%

        Skills test:  17%

        IQ intelligence test:  8%

        One on one interview:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(549) ;
        2. Manager(118) ;
        3. Account Manager(112) ;
        4. Project Manager(109) ;
        5. Sales(103) ;
        6. Software Engineer(93) ;
        7. Customer Care Representative(89) ;
        8. Sales Executive(86) ;
        9. Senior Software Engineer(84) ;
        10. Account Executive(81) ;
        11. Sales Representative(81) ;
        12. Field Service Technician(63) ;
        13. Business Analyst(57) ;
        14. Director(56) ;
        15. Analyst(55) .


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      Jobs at Xerox

      25 jobs in United States
      Hardware Customer Success Engineer
      Webster, NY
      ·
      $90K - $122K /yr
      (Employer provided)
      View job
      Field Service Technician
      Shreveport, LA
      ·
      $33K - $66K /yr
      (Employer provided)
      View job
      Manager, Identity and Access Management (IAM)
      Norwalk, CT
      ·
      $224K - $252K /yr
      (Employer provided)
      View job
      Field Service Technician
      Los Angeles, CA
      ·
      $29K - $57K /yr
      (Employer provided)
      View job
      Field Service Technician
      Syracuse, NY
      ·
      $40K - $79K /yr
      (Employer provided)
      View job
      View all Tier I Tech Support Jobs