I applied online. The process took 1 week. I interviewed at Xerox (Raleigh, NC) in Jun 2015
Interview
Interviewed with 3 Managers, via video imeet. Process moved pretty quickly. Interviewing managers were friendly and polite, and did ask many questions revolving mainly around how to approach different situation when speaking with a customer on the phone.
Interview questions [1]
Question 1
Was asked how I would react to an angry customer?
Was asked to describe what RAM is?
I applied online. The process took 1+ week. I interviewed at Xerox in Oct 2016
Interview
Applied online through Xerox, did several assessments. A few days later, received a call from a recruiter to do a phone interview. After the 10 minute phone interview, scheduled an iMeet interview with another recruiter a few days later. Did virtual interview with second recruiter, lasted about 15 minutes. He asked technical questions, what I knew & liked about the product I'd be supporting, and if the pay was sufficient. After that he scheduled an interview with a hiring manager. Did interview with hiring manager 2 days later, she asked the same questions as well as more roleplaying. She stated that I would hear back in a week or so. Recruiter from the first virtual interview called me an hour later and offered me the position.
Tier I Tech Support applicants have rated the interview process at Xerox with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Tier I Tech Support roles take an average of 8 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
Common stages of the interview process at Xerox as a Tier I Tech Support according to 2 Glassdoor interviews include:
Background check: 17%
Phone interview: 17%
Drug test: 17%
Personality test: 17%
Skills test: 17%
IQ intelligence test: 8%
One on one interview: 8%
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