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      Xsolla

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      Related searches: Xsolla reviews | Xsolla jobs | Xsolla salaries | Xsolla benefits
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      Customer Service Representative Interview

      Mar 26, 2025
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Xsolla in Feb 2025

      Interview

      Before the interview process, I completed an assessment and responded to questions sent via email. During the interview, I spoke with two interviewers who inquired about the relevance of my skills to the role, my motivation, and other standard interview topics. They were attentive, listened carefully, and structured their questions based on my responses. Overall, it was a highly positive and engaging experience.

      Interview questions [1]

      Question 1

      What motivates you to apply for this position, considering that your current compensation at your company exceeds the budget allocated for this role?
      1 Answer

      Other Customer Service Representative Interview Reviews for Xsolla

      Customer Service Representative Interview

      Mar 19, 2026
      Anonymous Interview Candidate
      Kuala Lumpur
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Xsolla (Kuala Lumpur) in Aug 2025

      Interview

      After submitting my resume online, a recruiter reached out via email to discuss my availability, salary expectations, The first interview was a video call with the team leaders, where they asked behavioral questions such as "Tell me about yourself," "Why do you want to work here?" and "Describe a time you had to manage multiple chats at once."

      Interview questions [1]

      Question 1

      Have you had any experience handling refund process
      Answer question

      Customer Service Representative Interview

      Jan 24, 2024
      Anonymous Interview Candidate
      Kuala Lumpur
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at Xsolla (Kuala Lumpur) in Jan 2024

      Interview

      Took me almost 3 months to get to the interview stage. I need to check on them once in a while just to not get hired. Wasting both of our times and totally unprofessional.

      Interview questions [1]

      Question 1

      What did you see yourself in 5 years?
      Answer question

      Xsolla interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Xsolla with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 39.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 53 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Xsolla overall takes an average of 33 days.
      • Common stages of the interview process at Xsolla as a Customer Service Representative according to 5 Glassdoor interviews include:

        Personality test:  19%

        Skills test:  19%

        Phone interview:  19%

        One on one interview:  13%

        Background check:  13%

        Presentation:  6%

        Group panel interview:  6%

        IQ intelligence test:  6%

      • Here are the most commonly searched roles for interview reports -

        1. Business Development Manager(6) ;
        2. Business Development(5) ;
        3. Product Owner(5) ;
        4. Customer Service Representative(4) ;
        5. Front End Developer(4) ;
        6. Product Manager(4) ;
        7. Community Manager(3) ;
        8. Customer Support Representative(3) ;
        9. Full Stack Developer(3) ;
        10. Software Engineer(3) ;
        11. Analyst(2) ;
        12. Backend Engineer(2) ;
        13. Country Manager(2) ;
        14. Designer(2) ;
        15. Director(2) .


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      Jobs at Xsolla

      7 jobs in United States
      Data Analyst
      United States
      ·
      $80K - $130K /yr
      (Employer provided)
      View job
      Product Owner, DevX and AI — Shop Builder
      United States
      ·
      $53K - $77K /yr
      (Employer provided)
      View job
      Chief of Staff
      Los Angeles, CA
      ·
      $124K - $160K /yr
      (Employer provided)
      View job
      Game & UA Analytics — Client Services
      United States
      ·
      $80K - $130K /yr
      (Employer provided)
      View job
      Developer Evangelist - Integrations (APAC)
      United States
      View job
      View all Customer Service Representative Jobs