The process took 4 weeks. I interviewed at Zendesk (Atlanta, GA)
Interview
The interview process took about 4-weeks. It was very thorough. The first interview was a phone interview with a Recruiter. The second interview was a panel interview. The third interview was three managers, and the fourth was two Premier Support Engineers. Everyone was kind and polite.
Interview questions [1]
Question 1
Tell us about a time with you dealt with a difficult situation with a team member.
I applied online. The process took 2 weeks. I interviewed at Zendesk in Nov 2025
Interview
Bad experiencewith the recruiter. She came late to the interview despite the interview has been delayed as she did not join the first time . The second one as well she joined late. Also , it was not comfortable speaking to the recruiter , it seems she was in a bad mood , I felt talking to a robot . The recruiter was not professional at all .
The process took 1+ week. I interviewed at Zendesk (Dublin, Dublin) in Mar 2022
Interview
The process went very well at the HR screening and hiring manager interview. There was nothing unusual. Then I had a peer review from two team members and it got weird. They seemed really disinterested and it was like trying to get blood out of a stone to get them to talk to me. It seems they took a personal dislike to me because they asked me nothing about myself and it felt like they wanted to get rid of me. The feedback I got back in the end made no sense at all. I have a lot of experience, awards and references for customer support and they were saying that my lack of experience was the issue. Maybe they were just inexperienced interviewers but I have the feeling they just felt threatened by the idea of having me on their team and they couldn't say the real reason because of diversity rules.
Interview questions [1]
Question 1
No specific situational questions at all, just really vague ones like "how would you help your team?"
Premier Support Engineer applicants have rated the interview process at Zendesk with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Premier Support Engineer roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
Common stages of the interview process at Zendesk as a Premier Support Engineer according to 1 Glassdoor interviews include:
Group panel interview: 25%
One on one interview: 25%
Presentation: 25%
Phone interview: 25%
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