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      Zendesk

      Acquired by Hellman & Friedman

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      Jobs at Zendesk

      15 jobs in United States
      Senior Product Marketing Manager, AI Platform
      San Francisco, CA
      ·
      $183K - $275K /yr
      (Employer provided)
      View job
      Senior AI Success Strategist
      United States
      ·
      $118K - $178K /yr
      (Employer provided)
      View job
      Senior Counsel, Product (AI)
      Austin, TX
      ·
      $216K - $324K /yr
      (Employer provided)
      View job
      Senior Solutions Architect
      Florida
      ·
      $206K - $308K /yr
      (Employer provided)
      View job
      Principal Product Manager - Partner Sales
      Austin, TX
      ·
      $208K - $312K /yr
      (Employer provided)
      View job

      Senior Product Marketing Manager, Customer Engagement Interview

      Mar 23, 2015
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Zendesk (San Francisco, CA) in Sep 2014

      Interview

      Phone screen with hiring manager (no HR), then asked to develop and present high-level market assessment and business plan to integrated team of product marketing and product management. I was told "not to spend too much time on it" but even a cursory job took 20+ hours of work to prepare! Following the group presentation, I had several one-on-one interviews the same day. A week or so later I had a call on general status which was positive and then was invited to a lunch with the hiring manager's boss. This was for a new product initiative and I think they used the interview process to collect ideas from candidates. They said they weren't prepared to talk to customers to better understand needs and/or pilot a new product nor did they want to do other market research to flesh out the idea and quantify the benefit as I suggested. They explained it was not culturally their way to do things. In the end, they pulled the job without filling it. The job really required a mix of strategy, research, and marketing aspects so my wider-than-most range of experience seemed a fit but I think they wanted a more junior, more deeply experienced software product marketer.

      Interview questions [2]

      Question 1

      Asked about work style, attitudes about deadlines, etc.
      Answer question

      Question 2

      Asked to size the market for a new product, identify product segments, identify key competitors (at least by type), identify roadblocks, develop hi-level marketing plan, and describe one specific marketing campaign.
      Answer question
      7

      Zendesk interviews FAQs

      • Senior Product Marketing Manager, Customer Engagement applicants have rated the interview process at Zendesk with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Senior Product Marketing Manager, Customer Engagement roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
      • Common stages of the interview process at Zendesk as a Senior Product Marketing Manager, Customer Engagement according to 1 Glassdoor interviews include:

        Group panel interview:  25%

        Phone interview:  25%

        Presentation:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(169) ;
        2. Software Engineer(127) ;
        3. Senior Software Engineer(93) ;
        4. Sales(55) ;
        5. Business Development Representative (BDR)(45) ;
        6. Sales Development Representative (SDR)(37) ;
        7. Customer Advocate
      (35) ;
    • Manager(35) ;
    • Technical Support Engineer(32) ;
    • Enterprise Account Executive(28) ;
    • SMB Account Executive(25) ;
    • Senior Account Executive(22) ;
    • Technical Support Specialist Engineer(22) ;
    • Customer Success Manager(21) ;
    • Commercial Account Executive(20) .
    • View all Senior Product Marketing Manager, Customer Engagement Jobs