I applied online. The process took 4 weeks. I interviewed at Zendesk (Madrid) in Jul 2022
Interview
Interview process was very smooth and HR person was great. Had one tech assessment (by email) and then a live presentation to demonstrate how i solved a second tech assessment, which this was tough for me. Luckily went well and the experience was very nice.
Interview questions [1]
Question 1
Tell me about yourself.
How would be able to resolve x and y.
Tell me a troubleshooting example on your current or last job, from a to z.
The comprehensive hiring process begins with an HR background assessment, followed by a practical take-home assignment focused on API development. Candidates will then complete a technical knowledge assessment emphasizing troubleshooting scenarios, alongside a language proficiency evaluation to meet the requirements of this bilingual role.
Call with recruiter, follow up with hiring manager, more of a culture fit interview, then technical rounds with multiple reports. Interview process was pretty standard for the most part. I was not offered a role.
Interview questions [1]
Question 1
Describe a situation where you had to make a decision that wasnt in the companies best interest and how did you handle it?
I applied online. I interviewed at Zendesk (Madison, WI) in Apr 2025
Interview
Pretty standard interview/situational questions. It was a panel interview with a couple different employees in the role. Some of the questions got mildly into the technical realm and many were about my background/experience.
Interview questions [1]
Question 1
What would you do to troubleshoot an issue if your client reported that they aren’t getting email notifications?
Technical Support Engineer applicants have rated the interview process at Zendesk with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Zendesk as a Technical Support Engineer according to 8 Glassdoor interviews include:
Phone interview: 50%
Group panel interview: 17%
Background check: 17%
Skills test: 17%
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