Basic interview process. Recruiter call followed by a manager interview. If you pass that step there is a technical interview. I enjoyed speaking to the team and it seemed very conversational. A few technical questions sprinkled throughout.
Interview questions [1]
Question 1
If a client said that their website is down, how would you troubleshoot?
The comprehensive hiring process begins with an HR background assessment, followed by a practical take-home assignment focused on API development. Candidates will then complete a technical knowledge assessment emphasizing troubleshooting scenarios, alongside a language proficiency evaluation to meet the requirements of this bilingual role.
Call with recruiter, follow up with hiring manager, more of a culture fit interview, then technical rounds with multiple reports. Interview process was pretty standard for the most part. I was not offered a role.
Interview questions [1]
Question 1
Describe a situation where you had to make a decision that wasnt in the companies best interest and how did you handle it?
I applied online. I interviewed at Zendesk (Madison, WI) in Apr 2025
Interview
Pretty standard interview/situational questions. It was a panel interview with a couple different employees in the role. Some of the questions got mildly into the technical realm and many were about my background/experience.
Interview questions [1]
Question 1
What would you do to troubleshoot an issue if your client reported that they aren’t getting email notifications?
Technical Support Engineer applicants have rated the interview process at Zendesk with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Zendesk as a Technical Support Engineer according to 8 Glassdoor interviews include:
Phone interview: 50%
Group panel interview: 17%
Background check: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -