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      Zendesk

      Acquired by Hellman & Friedman

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      Related searches: Zendesk reviews | Zendesk jobs | Zendesk salaries | Zendesk benefits | Zendesk conversations
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      Customer Success Manager Interview

      Jun 22, 2024
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 6 weeks. I interviewed at Zendesk in Apr 2024

      Interview

      It was a four part process (including screening) pretty typical for this type role. Recruiter screening, manager interview, team member interview, then panel presentation, which was presented to Dept head, manager, and CS team member. All the team members I met with were fantastic and it was great to see such diverse leadership. I had to do a lot of follow up with the recruiter and they were 20 min late to our first call. They were not very communicative about any hold ups in the process which most companies I’ve interviewed with have been good about. They were running behind on every timeline stated and not once proactively communicating this to me, which was disappointing. When the final decision was make it was the same thing, I had to reach out a few times after the date they’d given inquiring about the decision. Then got an automated email a few days later that another candidate was chosen, finally a day later I got the personalized email giving feedback and apologies for the delay. While I was very impressed with the employees I met on the team, the recruiting process itself was a negative experience and would turn off many qualified candidates.

      Interview questions [1]

      Question 1

      What drew you to Zendesk at this time?
      Answer question

      Other Customer Success Manager Interview Reviews for Zendesk

      Customer Success Manager Interview

      Dec 8, 2025
      Anonymous employee
      Paris
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Zendesk (Paris)

      Interview

      Process classique (Entretien RH puis entretien manager, puis entretien team member puis panel puis offre). Très bon feeling avec l'équipe TA vraiment au top qui donne vraiment l'impression de s'intéresser à vous.

      Interview questions [1]

      Question 1

      Comment tu définis la stratégie de ton territoire commercial ?
      Answer question

      Customer Success Manager Interview

      May 22, 2024
      Anonymous employee
      Madison, WI
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Zendesk (Madison, WI)

      Interview

      The process too a very long time. They are just not fast to get back to you, but otherwise not so bad. The presentation is fair -- and not too much lift. They give you a lot of room to be creative and show your personally.

      Interview questions [1]

      Question 1

      What are the trends in CS right now that have you the most excited?
      Answer question

      Customer Success Manager Interview

      May 8, 2024
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Zendesk (Boston, MA) in May 2024

      Interview

      The recruiter completely Ghosted after our phone screen. I followed up twice and not even a quick reply letting me know they weren’t moving forward. It was also through a referral so I was pretty surprised, not really a good look

      Interview questions [1]

      Question 1

      Asked about background in SaaS and comfort with technical issues
      1 Answer

      Zendesk interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Zendesk with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 31 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
      • Common stages of the interview process at Zendesk as a Customer Success Manager according to 8 Glassdoor interviews include:

        Phone interview:  32%

        Background check:  18%

        Group panel interview:  14%

        Presentation:  14%

        One on one interview:  14%

        Skills test:  9%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(169) ;
        2. Software Engineer(127) ;
        3. Senior Software Engineer(93) ;
        4. Sales(55) ;
        5. Business Development Representative (BDR)(45) ;
        6. Sales Development Representative (SDR)(37) ;
        7. Customer Advocate(35) ;
        8. Manager(35) ;
        9. Technical Support Engineer(32) ;
        10. Enterprise Account Executive(28) ;
        11. SMB Account Executive(25) ;
        12. Senior Account Executive(22) ;
        13. Technical Support Specialist Engineer(22) ;
        14. Customer Success Manager(21) ;
        15. Commercial Account Executive(20) .


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    • Jobs at Zendesk

      24 jobs in United States
      Sr. Manager CX Data and Insights (Renewals)
      California
      ·
      $148K - $222K /yr
      (Employer provided)
      View job
      Sr. Operations Manager
      San Francisco, CA
      ·
      $174K - $262K /yr
      (Employer provided)
      View job
      AMER/LATAM Security & Safety Manager
      Austin, TX
      ·
      $123K - $185K /yr
      (Employer provided)
      View job
      Director, Sales Operations (Planning)
      Texas
      ·
      $174K - $262K /yr
      (Employer provided)
      View job
      Senior Product Marketing Manager, AI Platform
      San Francisco, CA
      ·
      $183K - $275K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs