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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,197 attendant interview questions shared by candidates

They asked behavioral/situational questions and how you would handle situations as a flight attendant. They asked to name a time when I had to change my work because normal conditions changed, they asked what I would do if 2 flight attendants were gossiping about another employee and I was sure that the passengers could hear them, and they asked what I would do if there were passengers who needed help, but I had to run supplies to my section. There were 6 questions and I don't remember the other 3.
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Dec 4, 2016

They asked behavioral/situational questions and how you would handle situations as a flight attendant. They asked to name a time when I had to change my work because normal conditions changed, they asked what I would do if 2 flight attendants were gossiping about another employee and I was sure that the passengers could hear them, and they asked what I would do if there were passengers who needed help, but I had to run supplies to my section. There were 6 questions and I don't remember the other 3.

Hi I'm Meradeth, you are working in the back of the airplane on a flight from Washington, DCA airport to New York's JFK airport, during the flight you walk to the front of the plane to get some needed service items. Without the items service in the aft of the plane will be delayed. On the way back to your service area, you witness two passengers engaging in a heated discussion. Although their voices are not raised, it is clear they are both upset. You overhear one passenger claim that the the reclined seat is hurting their legs and demands the other passenger sit up. You need to return to your section of the plane with the supplies, but the two passengers are starting to become louder with their disagreement. What would you do?
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Dec 6, 2016

Hi I'm Meradeth, you are working in the back of the airplane on a flight from Washington, DCA airport to New York's JFK airport, during the flight you walk to the front of the plane to get some needed service items. Without the items service in the aft of the plane will be delayed. On the way back to your service area, you witness two passengers engaging in a heated discussion. Although their voices are not raised, it is clear they are both upset. You overhear one passenger claim that the the reclined seat is hurting their legs and demands the other passenger sit up. You need to return to your section of the plane with the supplies, but the two passengers are starting to become louder with their disagreement. What would you do?

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