Attendant Interview Questions

Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,197 attendant interview questions shared by candidates

It's a little fuzzy for me to remember now but I think the six they asked me was... 1. Tell me about yourself 2. Why should we hire you 3. Why Virgin America 4. When can you remember creating a wow moment for a customer 5. Explain a time that there was an unexpected event which required you to work additional hours or perform additional duties. 6. How would you respond to a coworker not doing their job requirements.
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Flight Attendant

Interviewed at Virgin America

3.9
May 2, 2017

It's a little fuzzy for me to remember now but I think the six they asked me was... 1. Tell me about yourself 2. Why should we hire you 3. Why Virgin America 4. When can you remember creating a wow moment for a customer 5. Explain a time that there was an unexpected event which required you to work additional hours or perform additional duties. 6. How would you respond to a coworker not doing their job requirements.

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