A toddler is sleeping on the floor in front of their parent's feet, the seat belt sign is on and this is against safety regulations. What do you do? The parents do not want to wake their toddler.
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,197 attendant interview questions shared by candidates
What would you do if you showed up you work and realized that your uniform did not comply with company standards?
How would you handle a situation if you showed up to work noncompliant with Delta's dress guidelines?
What past position prepared you most to be a flight attendant?
Behavioral:
Tell about a time you provided excellent customer service?
they asked how to handle two employees talking negative about another employee in front of passengers, how to handle a possible employee stealing situation, how to handle angry passengers.
Describe situation in which you were forced to face a change. What was your response to change and the outcome?
During the video interview you must answer some situational questions. These are basic, such as "tell about a time you had to work with a difficult person", or "you overhear two coworker speaking poorly about a third coworker in front of customers, how do you handle it?", "you witness a coworker taking inflight items for themselves after a flight is complete, how do you handle this?" Etc etc
Video: Name a high stress situation (answer in STAR format) A time you went above and beyond for a customer? Based on the introductory video, what was one thing you felt excited or nervous about becoming a Delta flight attendant? Based off of your background and experience what makes you think you're qualified for this job? Phone: Something you did not like about previous employer?
Viewing 1301 - 1310 interview questions
See Interview Questions for Similar Jobs
Parking CashierMeat ClerkParking AttendantNight Crew ClerkApprentice Meat CutterValet Parking AttendantBaker OvernightGas Station AttendantDishwasher Prep CookOff Licence Store AssistantHardlines Team MemberBusser DishwasherGrocery Night ClerkOvernight BakerParking Garage AttendantJourneyman Meat CutterLine Cook Prep CookGuest Service Team Member Cashier