What would you do if you encountered a passenger that had too much to drink?
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,197 attendant interview questions shared by candidates
Tell us about yourself and why do you want to become a flight attendant?
Explain a situation when you provided excellent customer service to a customer.
What does customer service mean to you?
There are 5 interview questions. (The ones I remember) How would you handle a co worker who is being dishonest / breaking the rules? A time you went above and beyond for a customer? How did you deal with a difficult customer and how did you handle it, what was the outcome?
What was one of your most difficult situations with the public?
Interview questions were situation-based and focused on previous job experience and qualifying skills that are relevant to the flight attendant position.
Questions are ALL on this website! Study Study Study! Gossiping Co-worker stealing Passengers arguing A Time you went above and beyond at work Dealing with new information at work Missing supplies
[you have 15 seconds to read before you record your answer] Translate the following announcement: Ladies and Gentlemen we will be arriving shortly at XX airport... something about the time of arrival and the temperature 65 degrees
Name a time when you had to deal with a difficult coworker.
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