Something like... describe a time you had to work with somebody who was difficult, what was the situation, what actions did you take to overcome that challenge, and what were the results?
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,194 attendant interview questions shared by candidates
Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?
You notice you have a lack of inventory of needed supplies for the flight, but getting these supplies before take off would delay the flight. What do you do?
How would you handle a peer stealing from the company
You are at the front of the plane providing service while two passengers are arguing in the back of the plane. The arguement sounds mild at first, but then you hear they are arguing over leg space. Do you continue service in the front of the plane? What do you do about the arguing passengers?
Describe a time where you showed commitment to your job duties, what was the situation and the result?
What would you do if you saw a crew member stealing? How would you handle a situation in which two customers were arguing about the seat being back too far? Talk about a time you went above and beyond on the job? Talk about a time you had to adapt to change? What would you do if there were things missing in the inventory but getting them would cause a delay. ( These are summed up from my memory )
Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?
I think all VI questions are already posted here. As for the live online interview... they’re all situational and behavioral questions so use the STAR method.
Why do you want to be a flight attendant?
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