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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,194 attendant interview questions shared by candidates

* What interested you the most about the Inflight role and what research have you done on our company and culture? * We all have received good and bad customer service. Tell us about a time when you received great customer service. * Getting stressed is a frequent occurrence these days. What have you done to mitigate a specific stress situation in your current or most recent position at work? * Describe a specific situation at work when you had to step up as a leader. How did you accomplish this and how your peers reacted?
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Flight Attendant

Interviewed at JetBlue

3.6★
Jan 31, 2018

* What interested you the most about the Inflight role and what research have you done on our company and culture? * We all have received good and bad customer service. Tell us about a time when you received great customer service. * Getting stressed is a frequent occurrence these days. What have you done to mitigate a specific stress situation in your current or most recent position at work? * Describe a specific situation at work when you had to step up as a leader. How did you accomplish this and how your peers reacted?

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Glassdoor has 27,194 interview questions and reports from Attendant interviews. Prepare for your interview. Get hired. Love your job.