Why did you choose PSA? This is a question you will be asked at any airline interview. I don't really want to share the more in-depth questions so as to keep the integrity of the interview process.
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,196 attendant interview questions shared by candidates
what would you do different as a Southwest Flight Attendant?
Read us one of your flight attendant announcements (from memory).
Are you still interested?
Tell me about a time you have a stressful situation and how did you handle it?
What would you do should a passenger ask for a beverage that was out of stock?
A time when you had to be safe. What did you do and how did it turn out?
What would make you a good flight attendant?
2.) How do you work with a challenging work deadline or goal? How do you work through it?
They DON'T drug test you that day... they send you to Seattle for that; and most of you will be sent home at lunch...which is around noon after the group interview. They kept the 17 people for the one-on-one interview's. For me to walk out with over 100 others people that were very HIGHLY qualified made me not feel as bad...but still I was very frustrated. Then to top it off....you can't re-apply for the flight attendant position for 1 year....that is HORRIBLE to make these very QUALIFIED people wait that long to try again.
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