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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,196 attendant interview questions shared by candidates

1. We're excited to get to know you. Can you share a few highlights from your resume? 2. Please share with us why you want to work at Alaska Airlines as a Flight Attendant. 3. Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success? 4. Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation. 5. Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around? 6. Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome? 7. As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule? 8. Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?
avatar

Flight Attendant

Interviewed at Alaska Airlines

4.1★
Nov 1, 2017

1. We're excited to get to know you. Can you share a few highlights from your resume? 2. Please share with us why you want to work at Alaska Airlines as a Flight Attendant. 3. Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success? 4. Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation. 5. Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around? 6. Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome? 7. As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule? 8. Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?

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