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Cabin Crew Interviews
Cabin Crew Interview Questions
"Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation."
4,791 cabin crew interview questions shared by candidates
Why do you want to work for BA? Why do you want to become cabin crew?
what are the roles of crew?
You'll also be asked to read a piece of paper in the 5 min exercise
Read from a script then had to remember script when confronted by an upset customer. the next one was plane delay with n supplies, required to stock plane with an expenditure allowance.
Why do you like flying with BA?
What skills can you bring to the team? How will you manage with the hours of the job? Give me an example of a time when you had to stick to rules Give me an example of a time where you had to break rules and why Give me an example of when you have worked in a team Why is health and safety so important? Tell me a time when you exceeded customer service Tell me a time when you had to deal with an angry customer
1) Tell us about a time when you dealt with an angry customer. Was the customer yelling and swearing at you? What did you say and how did you handle the situation? What was the outcome? 2) Tell us about a time when you were told to improve upon your performance. How did you feel? What did you do to improve? What was the outcome? 3) Describe a time that you dealt with diversity while on the job.
What makes you want to be cabin crew?
(In the role play) "I'm very busy with work and it will be very inconvenient for me to have to switch hire cars in the middle of the week" (You must then think on your feet to respond)
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