The first question he asked was about customer focus "tell me about a time you helped a customer who had previously had an unpleasant experience"
Call Center Customer Representative Interview Questions
592 call center customer representative interview questions shared by candidates
Name a time you made a bad decision and what did you do to fix it?
Why I wanted to work for Progressive
Tell me about a time you went above and beyond for a customer
Tell me about a time you had to deal with an irate customer. What did you do and how did it end?
Example of a time you dealt with a difficult customer. Example of a situation you could have handled better.
How did I resolve an issue with my boss
Fairly simple sales trend pie chart questions, mainly.
Q. Please role play several calls. Q. Tell us about your college degree. Q. How do you relate with others, customers and colleagues?
How do you manage stress?
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