What are 5 year goal
Customer Advocate Interview Questions
5,036 customer advocate interview questions shared by candidates
My experience with communication and customer service, and they wanted to know about my typing skills. They have you do a listening/typing test to see if you're capable of doing both.
Name a time that you had to help a customer with claim.
What do you like about position and company? What your team members should know about you? What challenges have you faced within your previous experience? What challenges you think you'll face in this role?
Tell me about yourself. Why are you interested in this position and in the company? How would your former manager describe you? Tell me about a mistake you have made in a former position. Tell me about a conflict you have had in a former position.
- how was the relationship between your manager/team and you - how do you act when you don't agree with your manager/team mates or there is a situation where you didn't get along with him/her. - how would your manager describe you - what would he/she say what you could improve - A costumer wants to become a refund, after 3 months of having a pro plan, because he doesn't uses it any more. What do you do? - A costumer has the basic plan and wants now 2 features extra of the pro plan. Monday has the possibility to add extra features the the plan. Do you give him these features? - After a month he is asking again for 1 more feature, would you also give it to him? Where is the line? - With which kind of people you get along the most - How do you are with people that doesn't fit in this profile you just told? - What was a challenging situation in your last job and how did you solve it - what means success for you. - Do you think you fit in the company and team? Why? - Do you think you can really do the job? Why?
What would you consider success in this position.
If someone came to you with a million dollars and asked where to invest based on 3 values of a company, what values would you choose?
What was one time when you disagreed with a coworker?
Tell me about a time you owend a project. Tell me about a time you failed Tell me about a time you received a negative feedback If a costumer would ask for a refund after 3 months (when he was only entitled for one during the first month) what would you do? How would your previous manager would describe you?
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