If a guest bring his/her parents, and with a 5yrs/o son, coming to look for a place to stay, how will you convince them to stay at Shangri-La? (they were from kl, currently at penang, budget within 500 for 1night with breakfast)
Customer Service Executive Interview Questions
1,113 customer service executive interview questions shared by candidates
What will do you when faced with a frustrated guest ?
What could I bring to Yell?
Are you Craig ?
What I could bring to the team?
What is your strength in life
How do you handling stress?
tell me about you self, share with us your work experience interview is just want to know your personality. from there, they will make a judgement. process take 1 week, and when the call comes to you. you can't event negotiate for your salary as everything is already fixed. training provided does not cover all the duties at your department. it's a learning path through all the time
Can you describe how you gave a very bad/excellent customer service?
I had to write an email to customer making a complaint. The role play was on the phone. I had to take care of a customer stuck outside a hotel with no reception open.
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