You had to prove that you understand the text written by choosing the right answer from the question. You had to write a formal letter in English You had to handle a test phone call in English
Customer Service Executive Interview Questions
1,113 customer service executive interview questions shared by candidates
experience in the fields of customer complaints, working towards targets, international teamwork
Give an example of a time you dealt with a difficult customer
How do you handle stress?
Can you describe how you gave a very bad/excellent customer service?
I had to write an email to customer making a complaint. The role play was on the phone. I had to take care of a customer stuck outside a hotel with no reception open.
Why Booking?
Tell me about an experience with an angry customer. (In details)...pretty much describe how you handled it and how you made customer happy again.
If I was used to working towards targets.
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