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      Customer Experience Specialist Interview

      Feb 6, 2024
      Anonymous Interview Candidate
      Nashville, TN
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at hims & hers (Nashville, TN) in Jan 2024

      Interview

      I had a phone interview with Kennedy which was really awesome. I had fun. I received a follow-up email with an assessment that is pretty standard and consists of replying to different support situations via email. I didn't hear back after a week so I decided to follow-up as I was told if I had any questions about the process I could reach out. No response. I followed up one more time, and again, no response. It would've been nice to at least be told I was rejected, but the interview process was fun.

      Interview questions [1]

      Question 1

      Tell me about a time when you had a difficult customer. How did you de-escalate the situation?
      Answer question
      3

      hims & hers interviews FAQs

      • Candidates applying for Customer Experience Specialist roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at hims & hers overall takes an average of 27 days.
      • Common stages of the interview process at hims & hers as a Customer Experience Specialist according to 1 Glassdoor interviews include:

        Skills test:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(15) ;
        2. Nurse Practitioner(9) ;
        3. Senior Software Engineer(9) ;
        4. Certified Pharmacy Technician(8) ;
        5. Cx Agent(8) ;
        6. Physician(7) ;
        7. Care Coach(6) ;
        8. Customer Service Representative(6) ;
        9. Anonymous(5) ;
        10. Customer Service Agent(5) ;
        11. Manager(5) ;
        12. Marketing(5) ;
        13. Customer Experience Agent(3) ;
        14. Customer Experience Specialist(3) ;
        15. Director(3) .


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      Jobs at hims & hers

      28 jobs in United States
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      Quality Control Specialist (Day Shift)
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      $41K - $56K /yr
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