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Member Service Representative Interview Questions
1,803 member service representative interview questions shared by candidates
a few Tell me about a time when you...............questions.
The questions were mostly hypothetical open-ended questions. They have a general category/trait on each page of questions and they check off which question on the page they asked with approximately 4-5 questions on each page (but they only ask you one per page). I'd estimate I was asked 6 of these questions in total. They want detailed answers (from start to finish). General examples: Tell me about a time you had a difficult/irate customer and how did you overcome the situation? Tell me about a time you had a conflict with another employee, how did you overcome it?
what was the situation that you went off on your coworker, (it was a question close to this, cant recall a lot)
When was a time you had to change your approach with a customer?
Describe a situation in which you dealt with an angry customer.
Tell us about a time when Star questions
What environment do you work better in? Fast or slow paced?
What do you feel, will be the biggest challenge in this work environment?
How would you handle things when you’re angry or irritated with a coworker? If they’re making you do all of the work on a project etc.
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