Skype Interview: For like the first 15 minutes we just talked about the role, and working at home etc Then I was asked how would I define good customer service After that, a few situational questions and role play questions; If I can't get my wifi to connect on my iPad what would you suggest If all my photos were deleted from my phone and I can't get them back how would you approach telling me that Tell me about a time you had to solve a technical problem Tell me how you would deal with difficult customers How do you remain motivated to work while working from home Show examples of when you had to work on your own initiative Have you any experience with Apple products Tell me about a time you got some negative feedback Tell me about a time you were stressed at work Why do you want to work in customer service, and why apple specifically Technical Test: PoP3 vs. IMAP Name 3 types of Video/Audio/Sound files Explain Personal Hotspot Name 3 Plug-ins What are cookies Name 3 Internet Browsers/Operating Systems/Mobile Operating Systems What is RAM What is a network made up of 3 things you would do to isolate the issue if; - someones internet was not working on their device - someone cannot send text messages - someone cannot send emails - Someones video call was not working Name 3 Apple computers Name 3 touchscreen apple products What are 3 features of iCloud