Tell me something about yourself
Support Representative Interview Questions
5,790 support representative interview questions shared by candidates
Do you have any experience with customer support.
Explain how the customer was so frustrated because of not getting a response on time and how you handled that situation.
A customer complains that he's been grossly overcharged while using data roaming services abroad. He's adamant that he has bought a package with a data roaming package feature. However, you come to find that his current package has no such feature. How would you deal with that situation?
Some situational customer Centric questions
what is the difference between Router and a modem?
Tcp/ip protocol and layers Types of networks
What was the most interesting event or experience you had in your work? How did this lead you to who you are today?
What do you do to stay on task while its busy
real customer cases
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