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Support Representative Interview Questions
5,786 support representative interview questions shared by candidates
What are you most proud of?
What is the most technological experience you have had? Strengths/weaknesses and short term/long term goals.
How well do you work without any supervision.
During the Miaplaza customer support assessment, one key question was how I would handle an upset customer requesting a refund. They wanted to see if I could stay calm, understand the customer’s concern, and explain the next steps clearly and kindly.
Hardest technical issue you solved. Metrics at prev call centers
Had me mock walk through & explain how to use an app (of my choice) as if they were someone who had never seen or heard of this app before.
How did you resolve a situation with a customer where they were upset (or something along those lines)?
When have you demonstrated flexibility in a work situation?
What does TCP/IP do and what is it
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