STAR questions
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,868 support specialist interview questions shared by candidates
Specific questions related to the products
IQ ,Diagrams ,Technical questions ,core networking ,Linux ,Wireless,Security,Scripting,Windows
What is dhcp, dns, port number , linux
Customer service related questions, since it's a business that very focused on customers.
You walk to a users desk to troubleshoot a monitor issue. it keeps saying ' no input detected'. The user has 2 monitors. How would you troubleshoot.
We have start dates at the end of January 2018.
What is AD, Laserjet printer, .ost file, pst file, shadow doc, situational questions like how do you handle a situation when HR tells you to recover a legal file, then a user on the floor calls stating their printer is down and affecting production and the CEO needs your help, who would you attend to 1st and why.
Have you had experience working with colleagues who are not co-located?
While not required, would you be interested in overtime and/or occasional weekend work?
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