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Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,868 support specialist interview questions shared by candidates
1. Hiring Manager: Getting to know you, more laid back conversation style. 2. Two Engineers: A few questions about the software, wanting to know more about you as a person and more of a conversation. Explained the role and the company. 3. Two managers: Straight forward question after question. What is something recent you've learned and how have you gone about that? A round about question to get to "how did you deal with a difficult person at work?" "what was a significant problem that you had with Civil 3D and how did you troubleshoot?" "how have you convinced someone to change their minds about a course of action?"
How many tennis balls fill a plane?
Tell me about a challenge you faced.
The first technical was basic network fundamentals like DNS, DHCP, VPN,IP Address, OSI layer, UDP & TCP, some windows OS question and System administration question.
various skill based questions that were basically meaningless.
What was your previous job and what were your job tasks?
You are hired. Are you excited?
How would you handle an incident?
A lot of customer service related questions (Difficult customer, what are your ideas of improving our product, examples of bad customer service and what would you improve etc.) No technical questions (apart from what is API and have you ever used it?).
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