In an interview for a technical support engineer, you're likely to face technical questions, troubleshooting hypotheticals, and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology, and be successful when assisting customers with computer problems.
1. Recruiter from CATO Networks He asked about - My current position, workload, job background, how long employed, why want to change job, salary expectation, etc. 2. Tech support team Difference between UDP and TCP How to check wireshark output Which tool do you use for network issue analysis? What command do you use to check interface speed of L2 SW What is the protocol used for tcpdump How do you normally deal with customer tickets
Queries ,SQL , previous work experience
Reading, Writing, Listening and Communication skills test. Technical Test
What languages do you speak
I was asked if the job aligned with may future goals
general technical support question - past experience
Have you encountered a situation where you were unable to get information or a response for another department? If so, how did you over come that?
What does customer service mean to you?
What motivates you at work?
Please explain why we will hire you ?
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