How do you deal with pressure? Call centre's are a pressure environment.
Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
22,175 technical support interview questions shared by candidates
How would you deal with a difficult customer?
Why did I choose CCI
Tell me about a time when you had to deal with angry customer?
Did you have any past experience as a tech. engineer?
What would you do if a customer said "I'm so mad that this hasn't been fixed in all the calls I've made to you I'm about to just throw the phone out the window."
How proficient would you say you are with technology?
What do you have to bring to the table?
Can you remove an email account from this tablet?
Do you know how to work ***** products?
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