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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

22,181 technical support interview questions shared by candidates

They had about ten various tasks, any one or two of which would have been a normal measure used on a single interview - these were all jammed into a two hour period of time. Only one candidate passed the "test" (me). Some included items: Write a macro in Word, assign it to a button, add the button to the ribbon. Create a database from a single statement. Format a table to appear exactly as the model provided, place table in a column layout page that exactly matches the one in the sample. Create rules in Word and Excel. Write step by step instructions for a user to "how to" do about eight items in Word and Excel. Create a formula in Excel per instructions... plus several additional items.
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Technical Support

Interviewed at Squaxin Island Tribe Public Safety

3.5★
Jun 15, 2016

They had about ten various tasks, any one or two of which would have been a normal measure used on a single interview - these were all jammed into a two hour period of time. Only one candidate passed the "test" (me). Some included items: Write a macro in Word, assign it to a button, add the button to the ribbon. Create a database from a single statement. Format a table to appear exactly as the model provided, place table in a column layout page that exactly matches the one in the sample. Create rules in Word and Excel. Write step by step instructions for a user to "how to" do about eight items in Word and Excel. Create a formula in Excel per instructions... plus several additional items.

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