Tell me about a time you helped troubleshoot a difficult issue and how did you resolve it?
Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
22,183 technical support interview questions shared by candidates
Name something that helps you get through a difficult situation?
Most of the questions were behavior based such as: Describe a time when you helped a difficult customer, what happened, what did you do, and what was the result?
I was asked how I deal with customers who are difficult
Copy and paste short cut
What I needed to know in order to access wifi from a cell phone.
I was asked about trouble calls I had, and how I tend to handle them.
What is Active directory OU.
Name the different type of DNS records.
how would you handle a print issue if a label didnt print?
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