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Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
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A user leaves for lunch and comes back to their mapped drives disconnected. What do you do?
Which of the following are valid ways to refresh group policy on a user’s workstation? a. Gpupdate /force b. Policyupdate /force c. Reboot the computer d. A & C e. B & C
Which of the following are reasons why a company would use a VPN? a. Connect remote office networks together b. Encrypt information over the internet c. Connect remote users to the network d. A & C e. All of the above
Flexibility about work schedule and overtime.
How you would find out your computers IP address.
I was asked in a hypothetical context if the owner of the company requested that I come fix a problem on his computer immediately, while I was in the midst of another technical task, would I drop everything and go?
TCP handshake, DNS, DHCP, Basic OSPF, BGP and NAT
Nat, Pat and dofference, MTU & MSS and what is the difference, OSPF different LSA update
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