Technical Support Interviews

Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

22,186 technical support interview questions shared by candidates

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?
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Technical Support Analyst (Service Desk)

Interviewed at Epicor Software

3.7
Jun 27, 2014

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

- Finding longest semi-alternating sub-string that does not contain three identical characters - Cutting sticks to create the largest possible square - Code debugging - Creating SQL query from two tables with calculations
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Junior Technical Support Engineer

Interviewed at Guidewire

4.1
Apr 5, 2023

- Finding longest semi-alternating sub-string that does not contain three identical characters - Cutting sticks to create the largest possible square - Code debugging - Creating SQL query from two tables with calculations

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