Questions were pretty simple. A couple SQL questions and simple support scenarios. My only issue is with the later questions, interviewer seemed to want answers they required you to know how their support system is set up. Using Telnet, knowing what Server command and control they have set up to monitor the system status. Majority of my support work has been dealing with highly protected systems from classified government systems to highly secure cloud-based servers like the Amazon S3 servers. These systems use layers of security to protect them from hacker attacks. The use of scripting protocols and permission levels would be used, instead of the security laden connection tools such as telnet. I explained this to interviewer, which seemed to actually annoy him. He was hard to read. They were having a big support issue, and it looked like he had to take over to solve it. So interview became rushed at the end. The interviewer I met about the SQL questions, was very friendly, and I impressed him very quickly with my SQL and advanced Data Modeling knowledge. He offered my a great compliment that I had the skills they really needed on their team.
Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
33,956 technical support interview questions shared by candidates
Troubleshooting
Can you work in a 24 hour by 7?
Nothing that I can remember at this moment.
"Why would we consider you for this role, where other qualified candidates are available ?
They gave a general topic to speak about , its usually a topic given on spot.
what is different btw TCP/IP and UDP whats DNS? Whats a Router?
What is dhcp
Random shape puzzles questions that had nothing to do with With position . As well as dumb questions like “ do you have a lot of friends?”
What is your understanding of IoT technology? Windows No Boot Issue? Wireless Troubleshooting Issues? VPN and Citrix issues?
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