Technical Support Interviews

Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

22,198 technical support interview questions shared by candidates

In the process of troubleshooting a user who can’t get on the internet, you determine the IP address is 169.254.18.248. What is the significance of this information? a. It is a self-assigned IP b. It is a valid DHCP assigned IP address c. It doesn’t have access to the Internet d. A & C e. All of the above
avatar

IT Technical Support - Tier III

Interviewed at Oxygen Technical Services

3.6
Sep 14, 2021

In the process of troubleshooting a user who can’t get on the internet, you determine the IP address is 169.254.18.248. What is the significance of this information? a. It is a self-assigned IP b. It is a valid DHCP assigned IP address c. It doesn’t have access to the Internet d. A & C e. All of the above

When creating a new Active Directory user, why is it important to place the user in the correct OU? a. So the correct group policy settings are applied to the user b. It can help determine what location a user works at c. OUs are not for user accounts, only computer accounts d. A & B e. All of the above
avatar

IT Technical Support - Tier III

Interviewed at Oxygen Technical Services

3.6
Sep 14, 2021

When creating a new Active Directory user, why is it important to place the user in the correct OU? a. So the correct group policy settings are applied to the user b. It can help determine what location a user works at c. OUs are not for user accounts, only computer accounts d. A & B e. All of the above

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