Tell me a time where you had to think outside the box.
Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
22,215 technical support interview questions shared by candidates
What are ways that you managed to de-escalate an angry customer?
Give an example of a time you had to deal with a difficult customer. What was the situation and how did you deal with it?
Where do you see yourself in 5 years?
How would you troubleshoot a user issue.
You will only make it this far if you score high in the online assesment and pass the background check. They will ask you questions about phones and try and guage your technical skills. Example what is the first thing you do if a phone won't turn on?
No difficult questions
How do you react to customer complains?
This is a compound question: Let's say YOU ask the recruiter "What is one good bit of advice you can give me based on this interview today?", Then the recruiter asked "I am not sure ... in what way do you mean?"
How do you deal with an angry customer?
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