Mix of technical ("describe _", "how would you approach implementing _"), experience ("describe a time you..."), and situational questions ("if a customer did _, how would you respond?").
Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
22,166 technical support interview questions shared by candidates
What is the Default Gateway?
Tell me about yourself and basic technical issues
What speed is your broadband? Do you have a quiet office space to work from at home? Do you have any prior experience in customer service or working from home? When can you start?
Tell me about yourself in one word
Tell me about yourself?
Describe yourself.
What do you do if your's laptop graphic card is not working.
Versions of Windows you have worked with, configuration of your laptop/PC, Microsoft Outlook, basic network troubleshooting.
Where do you see yourself in 5 years, what are your experience with customer support, why did you apply for the job, what are your skill sets.
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