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Technical Support Specialist Interview Questions

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Technical Support Specialist Interview Questions

A technical support specialist solves technical issues as they arise. Daily tasks may include providing help desk support for computer and software, troubleshooting equipment needs, and training staff in the latest tech tools.

Top Technical Support Specialist Interview Questions & How to Answer

Question 1

Question #1: Describe a time when you could not solve a problem. How did you resolve the issue?

How to answer
How to answer: Explain in detail how you solved a problem through resourcefulness and research. This experience demonstrates important skills employers look for in a technical support specialist. Highlight your resilience and ability to think outside the box when answering this question.
Question 2

Question #2: Describe a time when you faced a challenging customer service experience. How did you ensure quality service was provided to the customer?

How to answer
How to answer: Customer service skills are critical to the role of a technical support specialist. When addressing this question, be detailed in your response by laying out each step you took to ensure quality customer service was provided for the customer. Be sure to explain how you went above what was expected of you.
Question 3

Question #3: How do you make highly technical processes clear to customers or colleagues who are not technology-savvy?

How to answer
How to answer: Respond clearly by describing a highly technical process using concrete examples to make the concept easy to understand. Providing examples in your response demonstrates strength in interpersonal skills and customer service qualities.

33,822 technical support specialist interview questions shared by candidates

Written Exam: Part 0 - Document and record Part 1 - Windows Server - IIS Setup cgi application calc.exe (not installed correctly), needed to activate Anonymous access to get rid of the 401.2 error. Correct the jpg filename to gif to match the html file. You also search for calc.exe and the application files were available on other parts of the PC (this could test your knowledge to see if you know the correct place to put the files; afterwards I realized I've worked with cgi applications from the Program Files folder and not from the TEMP directory *palm slap*). Part 2 – Linux There is a linux server at xx.xx.xx.xx address that has the ability to ssh Use telnet to connect to this server but only from subnet xx.xx.yy.xx as the client only wants traffic to this server coming from that subnet. Your objective is to place an empty file in a directory. Part 3 - Program Using a variety of languages with environments that are readily available take a key value pair with several examples into a text file (I thought the examples were in JSON, but it wasn’t as straight forward as that”: “user” “sam” = “email” : “sam@hotmail.com”, “as400name” : “speedy”, “IPaddress”:”xxx.xxx.xx.xx” “other variable” : “some variable” Create a text file with these values and have the application run through the values to find “as400name” when the “user” value is “sam”. So your program would start like: ./ProgrameName filename.txt Demonstrate: Reading and writing to files loops variables and scope if and else statements
avatar

Technical Support Analyst

Interviewed at Hitachi ID Systems

3.3★
May 19, 2015

Written Exam: Part 0 - Document and record Part 1 - Windows Server - IIS Setup cgi application calc.exe (not installed correctly), needed to activate Anonymous access to get rid of the 401.2 error. Correct the jpg filename to gif to match the html file. You also search for calc.exe and the application files were available on other parts of the PC (this could test your knowledge to see if you know the correct place to put the files; afterwards I realized I've worked with cgi applications from the Program Files folder and not from the TEMP directory *palm slap*). Part 2 – Linux There is a linux server at xx.xx.xx.xx address that has the ability to ssh Use telnet to connect to this server but only from subnet xx.xx.yy.xx as the client only wants traffic to this server coming from that subnet. Your objective is to place an empty file in a directory. Part 3 - Program Using a variety of languages with environments that are readily available take a key value pair with several examples into a text file (I thought the examples were in JSON, but it wasn’t as straight forward as that”: “user” “sam” = “email” : “sam@hotmail.com”, “as400name” : “speedy”, “IPaddress”:”xxx.xxx.xx.xx” “other variable” : “some variable” Create a text file with these values and have the application run through the values to find “as400name” when the “user” value is “sam”. So your program would start like: ./ProgrameName filename.txt Demonstrate: Reading and writing to files loops variables and scope if and else statements

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