7-Eleven reviews

No support from management. Overload field consultants and consistently change their stores making it almost impossible to develop relationships and move the business. Big turnover in middle management with a lot of new hire who have no clue how to grow the business. Hold field consultants for meeting deadlines without holding franchises accountable also. Too many store selling out of date or non coded food. Too many store where associates do not speak english. Dirty stores. Company growing too fast without having the proper staff support. Changing policies at the drop of a hat Lack of communication from merchandisers to the field Results don't matter perception does

culture is old school- lots of long time employees with no ideas or clues to best practices in operations. Newer management locked in battle with old school group, with no clear direction or focus. company is growing fast, but capital should also be used to improve older stores. Many franchisees are very dissatisfied with poor communication (cannot talk to a real person at store support center), mistakes on monthly reports, memos full of errors, facility problems with never ending mistakes that the field ends up trying to resolve. Working in the field is just non-stop fixing problems, communications, and other crisis caused by store support center 's lack of true operational support. Translation- you're always fighting fires out in the field.