Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Insurance Agent (8) , Member Service Counselor (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Customer Service Representative (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 43 reviews)); "AAA members are great people to help and provide services." ((in 14 reviews)); "The onboarding process and training is amazing" ((in 11 reviews)); "Great work life balance at AAA" ((in 9 reviews)); "Amazing job and coworkers." ((in 6 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 18 reviews)); "poor management" ((in 12 reviews)); "Toxic Leadership, Boys Club, Hours to Pay were terrible, on" ((in 7 reviews)); "Assistant manager was amazing." ((in 5 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , Wayne , New York , North Andover , Garden City , West Springfield , Union , Hamden , Milford , Springfield , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack , Cumberland

AAA Northeast reviews

3.7

67% would recommend to a friend

(254 total reviews)

John Galvin

76% approve of CEO

69% positive business outlook

Ratings by demographic groups

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AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 254 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

254 reviews

2.0

Apr 11, 2023

I wouldn't advise anyone to work here

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Night shift sometimes was very slow barely any calls Sometimes fun people to work with Sometimes fun stories you can get out of talking to crazy customers

Cons

Low pay for what you do Management does not help and picks favorites to get away with stuff High-stress high call volume and angry customers. They want you to follow a script exactly how it is and sometimes it upsets the customers when you ask too many questions Dead-end call center job.

AAA Northeast Response

3y

While we’re sorry to hear that you didn’t have a favorable experience, we appreciate your feedback and will utilize this information as we continue to improve.

1.0

Mar 24, 2023

All Over The Place

Customer service

Recommend

CEO approval

Business Outlook

Pros

A lots of positive reinforcements. Learned a lot about membership.

Cons

Too all over the place. Learn so many valuable skills, yet you get nip picked for the most rudimentary actions. Also some new technology is more harder than previous. New is suppose to be easier.

AAA Northeast Response

3y

Thank you for your review. While we may have fallen short of your expectations, we appreciate the time you took to share your experience with us. As we plan to enhance our technology in the future, we will take your feedback into consideration.

4.0

Mar 17, 2023

Good company to gain experience + have long-term stability

Marketing coordinator

Recommend

CEO approval

Business Outlook

Pros

Overall it's a great place to start your career and find balance in the long term. But if you're looking to advance your career quickly and want a place that prioritizes innovation, then consider the cons in my review. - Decent work-life balance - Slow-paced work - Overall good people - High employee retention - Great 401k match

Cons

- Minimal salary growth opportunities (by a small percentage each year) - Required to return to the office for the "culture" (hybrid) - Minimal PTO. You earn more when you work there longer - Lack of diversity in higher paid AND leadership positions. They attempt to improve DEI, but as of now, it's more performative - There's also a lack of age diversity in the company - Lack of forward-thinking and project innovation. They are behind in the marketing world - Many rules and regulations to follow and long processes, which is understandable, but this could prevent great project ideas from moving forward - You don't get too much autonomy, which may not be the best environment for self-starter (slight micro-management)

AAA Northeast Response

3y

Thank you for taking the time to share your experiences and comments regarding AAA Northeast's work-life balance. However, we recognize the value of diversity and are committed to ensuring equity and promoting inclusion. We would like to learn more. If you would like to contact us, please email us at humanresources@aaanortheast.com. Thank you.

Viewing 52 - 54 of 254 Reviews

Jobs at AAA Northeast

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor

Digital Travel Advisor

AAA Northeast

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I wouldn't advise anyone to work here

All Over The Place

Good company to gain experience + have long-term stability

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