Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Member Service Counselor (9) , Insurance Agent (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Customer Service Representative (5) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 45 reviews)); "AAA members are great people to help and provide services." ((in 13 reviews)); "Training is great and benefits growth opportunities" ((in 12 reviews)); "Amazing job and coworkers." ((in 5 reviews)); "Great benefits, Good equipment, Great ppl to work with." ((in 5 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 17 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Assistant manager was amazing." ((in 5 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews)); "long hours most of the time" ((in 3 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , Wayne , New York , North Andover , West Springfield , Garden City , Union , Hamden , Milford , Springfield , Yorktown Heights , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack

AAA Northeast reviews

3.7

67% would recommend to a friend

(255 total reviews)

John Galvin

76% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (255 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

255 reviews

1.0

Mar 24, 2023

All Over The Place

Customer service

Recommend

CEO approval

Business Outlook

Pros

A lots of positive reinforcements. Learned a lot about membership.

Cons

Too all over the place. Learn so many valuable skills, yet you get nip picked for the most rudimentary actions. Also some new technology is more harder than previous. New is suppose to be easier.

AAA Northeast Response

3y

Thank you for your review. While we may have fallen short of your expectations, we appreciate the time you took to share your experience with us. As we plan to enhance our technology in the future, we will take your feedback into consideration.

4.0

Mar 17, 2023

Good company to gain experience + have long-term stability

Marketing coordinator

Recommend

CEO approval

Business Outlook

Pros

Overall it's a great place to start your career and find balance in the long term. But if you're looking to advance your career quickly and want a place that prioritizes innovation, then consider the cons in my review. - Decent work-life balance - Slow-paced work - Overall good people - High employee retention - Great 401k match

Cons

- Minimal salary growth opportunities (by a small percentage each year) - Required to return to the office for the "culture" (hybrid) - Minimal PTO. You earn more when you work there longer - Lack of diversity in higher paid AND leadership positions. They attempt to improve DEI, but as of now, it's more performative - There's also a lack of age diversity in the company - Lack of forward-thinking and project innovation. They are behind in the marketing world - Many rules and regulations to follow and long processes, which is understandable, but this could prevent great project ideas from moving forward - You don't get too much autonomy, which may not be the best environment for self-starter (slight micro-management)

AAA Northeast Response

3y

Thank you for taking the time to share your experiences and comments regarding AAA Northeast's work-life balance. However, we recognize the value of diversity and are committed to ensuring equity and promoting inclusion. We would like to learn more. If you would like to contact us, please email us at humanresources@aaanortheast.com. Thank you.

4.0

Mar 15, 2023

Fair

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice people at aaa helpfull

Cons

Hrs suck no option to transition

AAA Northeast Response

3y

We appreciate you taking the time to provide us with feedback and we’re happy to hear that you are pleased overall. However, we’d like to learn more about your experience and the comments you shared. Please email us at humanresources@aaanortheast.com so we can learn more. Thank you.

Viewing 148 - 150 of 255 Reviews

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AAA Northeast

AAA Northeast reviews

Company ratings over time

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Reviews by job title

All Over The Place

Good company to gain experience + have long-term stability

Fair

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