Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.0 out of 5 stars based on 398 anonymously submitted employee reviews. This is 15.4% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

41% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.8 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1668 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 755 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 833 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 158 reviews)); "Can be stressful and long hours" ((in 150 reviews))

ADP Client Support Associate reviews

3.2

41% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (398 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

398 reviews

5.0

Mar 24, 2022

Experience in Quote to order, drafting contract documents, team management, communication

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good knowledge at quote to order process. Quick learner Good communication Team management Better handling of escalation

Cons

Need improvement on team management

3.0

Mar 20, 2022

Great benefits

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits, great pay rate

Cons

Work environment and management needs improvement.

2.0

Mar 11, 2022

Soul Sucking Job

Account manager

Recommend

CEO approval

Business Outlook

Pros

The training is good and you get paid during it

Cons

Everything else. Soul sucking job of lying to people to make your own ends meet with converted sales. Turnover is insane. They don't care about you and will always hire more people.

ADP Response

4y

Thank you for the insights and assessment of ADP and we are sorry to hear about this experience. We value the time you spent with us and appreciate you taking the time to invest in writing this review.

Viewing 208 - 210 of 398 Reviews

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ADP

ADP Client Support Associate reviews

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Reviews by job title

Experience in Quote to order, drafting contract documents, team management, communication

Great benefits

Soul Sucking Job

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