Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 398 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

42% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1643 reviews)); "Flexible and good work life balance" ((in 1433 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Very flexible and good pay" ((in 756 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 829 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 476 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 148 reviews))

ADP Client Support Associate reviews

3.2

42% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

398 reviews

3.0

Jul 5, 2021

The company is amazing but the job can be very challenging

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

9 - 5:30pm Office hours Monday - Friday and federal holidays off. You get plenty of paid time off, free doctor onsite.

Cons

The job can be though as a client service rep the stress is intense when you come out of training you can barely help clients on your own since 10 week training only covered 10% of the job. At the 5th month after training is when I started feeling more knowledgeable and comfortable.

ADP Response

4y

Thank you for taking the time to share your feedback. We appreciate hearing from current associates and value the insights you have provided about your role.

3.0

Jun 24, 2021

OK company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, ability to advance within company

Cons

Stressful, call center environment, hours vary

ADP Response

5y

We really appreciate your review and rating. Thank you for sharing insights with us on Glassdoor. Your feedback is valuable to us.

4.0

Jun 22, 2021

Good company that care about its ees, but insufficient competitives

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good culture with good reputation, sales environment is relaxin

Cons

product is in some way lack of competitive

ADP Response

5y

Thank you for taking the time to share your feedback. We appreciate hearing from current associates and value the insights you have shared.

Viewing 250 - 252 of 398 Reviews

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ADP Client Support Associate reviews

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The company is amazing but the job can be very challenging

OK company

Good company that care about its ees, but insufficient competitives

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