Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 398 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

42% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1643 reviews)); "Flexible and good work life balance" ((in 1433 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Very flexible and good pay" ((in 756 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 829 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 476 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 148 reviews))

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ADP

ADP Client Support Associate reviews

3.2

42% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

45% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

3.0

Senior management

2.7

Work/Life balance

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

398 reviews

3.0

May 20, 2021

Great first job

Account manager

Recommend

CEO approval

Business Outlook

Pros

lots of time off incentives, great first job out of college to gain good experience

Cons

not a long term role, if you don't sell you dont make money

ADP Response

We appreciate hearing from current associates and value the insights you have shared. Thank you for taking the time to share your feedback.

2.0

May 13, 2021

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Job Stability Covid-19 Response Building and Amenities (pre-pandemic) Market Reputation Knowledge obtained

Cons

Benefits - Subpar considering ADP’s reputation dissatisfied with medical and other benefit options. Workload - High volume think constantly trying to dig yourself out of a black hole. High Stress Management Lack of mental health and social justice awareness Lack of diversity in leadership Environment can become very draining very quickly Client dissatisfaction Employee expectations do not align with compensation offered by ADP. Favoritism

ADP Response

Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com

5.0

May 13, 2021

Customer Service Representative (CSR)

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great opportunity to learn and implement innovative ideas. Creativity is supported and promoted. Supportive management who ensure your contribution to the growth of the company is visible and awarded as needed. Pays well, has employee friendly rules, ensures there is not discrimination and drives the point home

Cons

Deadlines challenging at times during YE

ADP Response

We are glad that you enjoyed ADP and appreciate the positive feedback you have shared about your experience. Happy to hear you felt supported during your time with us.

Viewing 265 - 267 of 398 Reviews

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ADP Client Support Associate reviews

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Great first job

Account Manager

Customer Service Representative (CSR)

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