One big call Center. If you are applying for the CSS position, understand that it is an inbound (non-mobile) position. You will be answering phone calls all day. They will constantly say that they “aren’t a call center” and that they are a “support center.” Don’t listen to it.
The training is long—10 to 12 weeks. The trainers are rude, patronizing, and condescending. There was one in particular who spoke to some new employees as if they were children. It was absolutely disguising to witness.
They are always hiring. They will say it is because they “are growing.” Truth is, most people quit this position hence the high turnover and constant training sessions for new hires. [Note: this one guy in my training group was a victim of bait-and-switch i.e. he was hired for one position, but they placed him in this role once training started. Beware.] They target recent grads. If you’re in a college town, you’ll mostly see those types. Don’t get trapped.
Advancement may be possible, but you are expected to be in your role for a year and a half before you’ll be considered for another position.
Micromanaging is insane. It is literally a beautifully structured prison. You can’t do anything without being watched or looked over. Are you scheduled to work 8:00? Well get there 30 mins early so you can load your systems and clock in on time. And don’t think that you can leave your work space after clocking in, you are glued to your desk once you’re on the clock. Also, there is no such thing as a grace period. Either you are early or late.
Managers are always out. Good luck finding one when you need him/her.
They say they care about employees, but what they truely care about is numbers. Learn what you can, and move forward. Not worth losing your dignity and personal values over this place.
