Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 372 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 372 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

48% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (640) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1630 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1452 reviews)); "Good work life balance and learning" ((in 1413 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1067 reviews)); "Very flexible and good pay" ((in 770 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 832 reviews)); "Some managers are bad apples but not all" ((in 487 reviews)); "low salary and very influenced" ((in 470 reviews)); "Can be stressful and long hours" ((in 159 reviews)); "Poor upper management." ((in 157 reviews))

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ADP

ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(372 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Work/Life balance

3.1

Senior management

Customer Service Rep%2FAssociate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 372 company reviews on Glassdoor. This indicates that most Customer Service Rep%2FAssociate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep%2FAssociate Client Support Consultant professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

372 reviews

2.0

Dec 1, 2013

Disorganized management leads to inconsistent results.

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP has flexible schedules for some positions, which enhances work/life balances. The company offers a lot of opportunity for volunteering and charity work.

Cons

Large workload and long hours. Management has problems balancing workload, so employees expected to pick up the slack. The company is slow to respond to feedback and the bottom line is more important than employee satisfaction. Certain business groups have low morale and distrust with senior management.

4.0

Sep 18, 2013

enjoyed lots of perks

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

advancement , lots of help, bonus

Cons

i had to travel , lots of work

4.0

Sep 9, 2013

A great place to start a career

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible, Great Career Opportunities, Competitive Pay, Heath Benifits

Cons

Location, Location, Location....Internal Communication, Bonus Structure, Job Requirements change frequently

Viewing 352 - 354 of 372 Reviews

Jobs at ADP

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Client Support Consultant - Dec '25/May '26 Grads

View all Customer Service Rep%2FAssociate Client Support Consultant Jobs

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ADP reviews ADP Customer Service Rep%2FAssociate Client Support Consultant reviews

ADP

ADP Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Disorganized management leads to inconsistent results.

enjoyed lots of perks

A great place to start a career

Jobs at ADP

ADP reviews FAQs

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