- Shortly before I resigned, ADP paid top dollar to rebrand themselves as a best-in-breed HR and Benefits technology company in an attempt to stay relevant. I struggled coming from a B2B software background where I sold legitimate best-in-breed solutions because ADP's products, even after the re-brand, are notoriously antiquated, not-intuitive, have an ugly UI, and lack functionality. It is hard to sell a solution you wouldn't honestly want to use yourself, especially when the defects are so obvious.
- More than 50% of the time, you'll hear existing clients you're trying to cross-sell complain about how they already hate ADP, dozens of random reps across multiple departments call them too often, and there is no chance they will even consider an alternative solution. This speaks to the disorganization across the sales department, lack of data and a culture of disregarding data in SFDC, and a mediocre product. If the product was as wonderful as ADP wants you to believe, than the majority of clients you speak with would not hate it so much.
- ADP is super stingy. As an outside sales rep, it's expected that you dedicate your time to drops, face-to-faces, and the only time you're in the office is to do necessary paperwork, catchup on emails, or make calls. That said, ADP has the stingiest expense policy of any technology company I've ever worked for. You can only expense $65 for your cell phone and *up to* a certain amount of business related mileage. They will nickel and dime you, since the running joke is ADP is run by a team of accountants. If a business owner or CEO you are meeting with wants to go to lunch or meet for coffee, keep in mind that is on you. ADP will not give you a car, unless you've been there and have hit certain milestones. You need a car already for the job.
- Expect to be your own SDR/MDR 100% of the time. The SBS team has 98% churn rate, and they are not trained nor engaged in their roles. They are typically fresh out of college and their targets are not directly aligned with TotalSource's. Unless you have an Elite SBS DM, which you won't just be handed one if you're new, you will probably just use SBS to increase your territory size, and cut them into your deals, just so you can hit your number.
- One of the worst cons is SFDC. Sure, there is no "perfect" SFDC data at any company, but ADP's is by far the worst. It is such a nightmare disaster that it's like the show Hoarders. It may be a lost cause. In fact, the data is so inaccurate, confusing, and nonexistent, that you will be your own SFDC. No joke. There is no actual SFDC admin, and the "updated" data edited in SFDC is still old and inaccurate. You will rely solely on Google Maps and creating excel spreadsheets. Every process that should be automated and simple is the opposite at ADP. You will recreate the wheel.
- There is so much paperwork involved and so many chains in the corporate ladder to close a deal.
- You'll receive an insane amount of emails per day. Like thirty. Emails from random managers in other states congratulating their reps, emails about six different promotions happening simultaneously. It's information overload of the worst kind. In fact, when you do send an important email to someone at ADP, chances are they won't even really read it because they expect it's just another spammy or irrelevant email. You'll need to call everyone where an email would have sufficed, because it's like living in the Dark Ages (the 90s).
