ADP reviews

3.8

71% would recommend to a friend

(22,328 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,328 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

22K reviews
1.0
Nov 28, 2016
Recommend
CEO approval
Business Outlook

Pros

ADP takes pride in training which for most of it was good. Paid for parking spot If you love to be screamed at, this is the right place for you.

Cons

ADP treats their customers like garbage. They have so many silo's and everyone does what they want. I can't tell you enough how many times current paying ADP customers said, they've received multiple calls that week to upsell them something. Your customers are paying the bills start treating them better and assigned a dedicated person to work with them. Company waaaay over sold this role. They should be hiring people with minimal experience so they can mold them into ADP robots. If you're not in a sales meeting, you must be in the office. You babysit partners who are fresh grads. They have no clue on things and you're begging them to bring you into meetings because they control on of your territories. If there's an open opportunity on an account, you're blocked even if your solution makes the most sense for the customer. Lot of fake opportunities to keep others out. Not collaborative at all, it comes down to money. If you want to work in a full blown dictatorship which you are so micro managed, this is the place. Their CRM was a complete mess. As an experienced sales professional, I had to clean up my entire territory of 4000 accounts. Over 80 % was bad data, out of business, not a fit for this sales role. Experienced sales people shouldn't have to clean up the data while being belittled because of lack of meetings. Hard to expect multiple meetings a week when you have a 2 % chance of getting somebody on the phone who is relevant. If your data was actually good, experienced sales reps Could be lethal but they can't because they have to clean up your mess. Turnover is so bad, this Chicago Team has turned over multiple times over the past 3 years. Two managers have been demoted. If you're going to hire the right people, work with them, help them be successful. Hold everyone to the same standards vs picking favorites. Managers will keep deals for themselves vs. giving them to their team to work on to learn and go through the process. In this case, NOPE. I've never seen so much HR red flags. Shocking they act this way. There's too much to list but hopefully this will give you the gist. Stay away from this company.

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ADP Response
9y
Thank you for this review. We have shared with HR leaders in your location.
4.0
Nov 21, 2016

Senior Recruiter

Recommend
CEO approval
Business Outlook

Pros

Opportunity to work with Big Businesses like Goldman Sachs, FCA, Bank of America, Henkel, Zimmer Biomet. Access to industry recognized training through AIRS. Great co-workers and casual culture.

Cons

It is a company in transition with a lot of new leadership that is still trying to figure things out.

2.0
Nov 19, 2016

Plan for lots of overtime

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home - however ADP is moving away from this. Co-workers. Benefits

Cons

Continual layoffs. Has decided to move jobs to their new hubs so home shoring is now being phased out. Lots of new (i.e. lower paid) associates. ADP has a huge learning curve and it will take several years for them to get up to speed. Layoffs mean lots of overtime due to extremely lean staff. Expect to work late nights and weekend with a huge workload. Tough to take time off due to heavy workload and strict deadlines.

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Glassdoor has 24,921 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.