ADP reviews

3.8

71% would recommend to a friend

(22,330 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,330 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

22K reviews
3.0
Jun 24, 2015

Good Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Benefits are good the Pay is not fantastic the people are wonderful. All in all a good place to start a career. I would recommend this place. Great work life balance.

Cons

Office is out of the way. Few regular days off. Pay is biweekly, culture is old and stodgy. The company seems very stuck in its ways and afraid of new ideas. The office politics can be difficult to navigate for a newbie.

2.0
Jun 16, 2015

Like Watching the "King of Hearts"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are opportunities for professional growth. . .if you know where to look and who to ask. You'll be required to take the full slate of AIRS courses, during your first year of employment. Do it!. It's a gift that your shouldn't pass up. The certifications are good for 24 months. So if you end up leaving, the certification follows you. The ATS, is very comprehensive but buggy and prone to crashes as the most inopportune times.(Like when you need to use it to complete an interview). Otherwise, it's OK. You're held to metrics that are subject to change at the whim of the managers. And there is very little you can do about it. Your annual review is something of a joke because ADP mandates that only 15% of employees will qualify for a score above 4. Expect your that the manager will go out of their way to force your score DOWN! (Thanks manager!). On a hourly basis, pay is good. However, the expectation is that you'll do what is necessary to meet your goals. Which means giving ADP additional hours in the evenings or weekends. That's one reason many of the part-timers aren't interested in making the transition to full-time. Their day stops at the end of their shift.

Cons

The reference to the French film "King of Hearts" is the best reference I can make to characterize the "management" style for the office. It's a farce.. Perhaps with one exception, the Recruitment Operations Managers(ROM's) are immature and ineffective . One manager has the emotional quotient of a teenager with Aspbergers and Turrets' syndrome, (Don't mean to insult anyone with Aspbergers or Turrets). He thinks nothing of using obscenities without regard to who may be within earshot. And if you're from an ethnic group to which he doesn't relate, be prepared for some awkward questions. You'll be supporting a major account. . . until your not. Be prepared to get pulled off your account, without notice, for a few weeks to support another account that has been neglected. Despite the disruption, you're expected to meet your production goals. Your annual review is something of a joke because ADP mandates that only 15% of employees will qualify for a score above 4. Expect that your manager will go out of their way to force your score DOWN! (Thanks manager!).

3.0
Jun 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Hard work was rewarded in the beginning with decent raises and frequent promotion. If you were willing to take the risks there were rewards. I had 4 separate immediate managers at ADP and I would say they were all great. I truly felt that at the immediate level (honestly up through VP) at least, management did care about me and my family.

Cons

Management above VP doesn't care about anything but the stock price. Period. They give the illusion of caring through surveys but always push everything back onto the lowest level possible and never offer solutions (because they don't care). I honestly believe if they didn't think their current client base would revolt that they would fire 100% of their US staff and outsource if it would increase the stock price $.05. instead they are doing it slowly ... instead of laying off client facing roles they are not back-filling them in the US and doing it elsewhere. Non-client facing roles aren't so lucky. I truly believe this mentality kicked into high gear when Carlos took the helm.

Viewing 556 - 558 of 22,330 Reviews

Glassdoor has 24,923 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.