The reference to the French film "King of Hearts" is the best reference I can make to characterize the "management" style for the office. It's a farce..
Perhaps with one exception, the Recruitment Operations Managers(ROM's) are immature and ineffective . One manager has the emotional quotient of a teenager with Aspbergers and Turrets' syndrome, (Don't mean to insult anyone with Aspbergers or Turrets). He thinks nothing of using obscenities without regard to who may be within earshot. And if you're from an ethnic group to which he doesn't relate, be prepared for some awkward questions.
You'll be supporting a major account. . . until your not. Be prepared to get pulled off your account, without notice, for a few weeks to support another account that has been neglected. Despite the disruption, you're expected to meet your production goals.
Your annual review is something of a joke because ADP mandates that only 15% of employees will qualify for a score above 4. Expect that your manager will go out of their way to force your score DOWN! (Thanks manager!).